Refund & Return Policy

Because shipping containers are large, heavy goods delivered by crane vehicle, returns are handled differently from ordinary retail purchases. This policy explains when a refund or return may be available and how it works. Tera Containers, LLC (“we”, “us”) aims to resolve any issue fairly and promptly.

The table below summarises the key points of this policy. Full details for each item are set out in the sections that follow.

• Free cancellation (before scheduling freight): full refund.
• Cancellation after freight is scheduled: deposit and freight costs may apply.
• Return window (delivered, undamaged units): 30 — 120 days from delivery.
• Restocking fee (delivered, undamaged returns): up to 25%.
• Delivery inspection / damage claim window: at delivery, note on receipt.
• Refund processing (USD): 5 — 14 business days after inspection.
• Service fee for ignoring freight/site-access terms: 10%.

You may request a return or refund for any of the following reasons:

• The unit is delivered with a structural defect or does not match the specification in your written quotation.
• The unit arrives damaged in transit or with significant undisclosed damage that existed before delivery.
• A major door, seal, floor, or other functional component is not working as represented at the time of sale.
• You receive an incorrect container model or size compared with your confirmed order.
• A warranty-covered defect is identified within the applicable warranty period.

Cosmetic marks, dents, and surface corrosion consistent with the advertised condition of a used container are not grounds for a return on their own.

For a delivered, damaged, or undamaged unit that you no longer require, you may request a return within 30 to 120 days from the date of delivery. This 30 - 120 day return window applies to both damaged and undamaged units and supersedes any shorter return window stated elsewhere on this site. Warranty-related concerns are separate and must be reported within the period stated in our Warranty Policy; please review the Warranty Policy for the period that applies to your specific purchase.

If you need to cancel an order, contact us as early as possible. Cancellation is free and refunded in full where freight has not yet been scheduled for your unit. If freight has already been scheduled, your deposit and any freight costs already incurred may apply and be deducted from any refund. Shipping containers are made-to-order or allocated from live stock and are not standard retail goods, so a general “change of mind” return right is still apply after the 120-day return window has passed.

Deposits reserve a unit and cover administration. Deposits are non-refundable if you cancel after stock has been allocated or fabrication has begun, except where we have not yet begun work and the unit can be returned to stock, in which case a refund less reasonable costs may be offered at our discretion. Where freight has been scheduled before cancellation, the deposit and freight costs may apply as set out in the Cancellations section above.

You are responsible for inspecting the unit at the time of delivery. Any visible defect, shortage, or transit damage must be noted on the delivery receipt at delivery and reported to us within 48 hours. Damage or shortages not noted on the delivery receipt and reported within this period are deemed accepted, except for latent defects not reasonably discoverable on inspection. Where a defect or misdescription is confirmed, we will arrange repair, replacement, or a full refund at our discretion and cover reasonable return transport costs.

A return after delivery is only by prior written agreement with us. Where agreed, the unit must be in the condition delivered, empty, and accessible for collection by our crane vehicle. For delivered, damage and undamaged returns between 30 - 120-day return window, a restocking fee of up to 25% may apply. Return transport and the restocking fee will be deducted from any refund.

You are responsible for ensuring firm, level ground, adequate vehicle access, and a clear lift zone at the delivery address, and for following the freight and site-access terms provided with your quotation. A service fee of 10% may apply where these terms are ignored, for example where a failed delivery or collection is caused by unsuitable access.

Approved refunds are issued to the original payment method in USD, CAD, AUD and may take up to 14 business days to process after inspection of the returned unit. The exact timing depends on your payment provider after we have approved the refund. This refund-processing timeframe supersedes any different processing time stated elsewhere on this site.

To request a refund or return, contact us at sales@teracontainers.net or (702) 550 1968 with your order reference, a description of the issue, and photographs where relevant. We will acknowledge your request within two business days.