Parts & Accessories Returns Policy

This policy covers returns and refunds for parts and accessories (such as lock boxes, vents, ramps, twist locks, racking, door parts, and similar fittings) purchased from Tera Containers, LLC (“we”, “us”). Shipping containers and conversions are covered by our separate Refund & Return Policy.

Unused parts and accessories in their original, resalable condition may be returned within 30 days of delivery for a refund of the purchase price. Items that have been installed, modified, painted, or used are not eligible for return unless they are defective.

If a part is defective on arrival or is not the item you ordered, contact us within 14 days of delivery. We will arrange a replacement or a full refund, including reimbursement of reasonable return shipping costs. Defective items may be returned even if installed, provided the defect is reported within the warranty period.

Contact us at sales@teracontainers.net or (702) 550 1968 with your order reference and the reason for return. We will confirm acceptance and provide a return address. Please do not send items back without first contacting us.

For change-of-mind returns, you are responsible for the cost of return shipping and for ensuring items arrive safely. We recommend using a tracked service. For defective or incorrect items, we cover reasonable return shipping costs.

Once we receive and inspect the returned items, a refund is issued to the original payment method within 14 days. We may deduct the value of any items returned in non-resalable condition where the return was not due to our error.

Custom-made or special-order parts, items cut or fabricated to your specification, and clearance items sold as final sale are not eligible for change-of-mind returns, but remain covered for defects.

This policy is governed by the laws of the State of Florida, USA. Any dispute is subject to the exclusive jurisdiction of the Florida state and federal courts.