Privacy Policy

Tera Containers, LLC (“we”, “us”, “our”) is the data controller responsible for personal information collected through this website. We are based at 2255 Glades Rd Suite 122-A, Boca Raton, FL 33431. You can reach us at sales@teracontainers.net or (702) 550 1968.

When you request a quote or contact us, we collect your name, email address, phone number, location/ZIP code, the details of your enquiry, and any photographs you choose to upload. When you subscribe to our newsletter we collect your email address. We also collect standard technical information (such as browser type, IP address, and pages visited) to keep the site secure and improve it.

We use your details to respond to your enquiry, prepare quotations, arrange delivery or collection, and — only where you have subscribed — to send occasional stock news and offers. We do not sell your personal information, and we do not share it with third parties except where needed to fulfil your request (for example a delivery carrier) or where required by law.

Enquiry records are kept for as long as needed to handle your request and for a reasonable period afterwards in case of follow-up questions or repeat business. Newsletter subscriptions are kept until you unsubscribe, which you can do at any time by replying to any email or contacting us.

Depending on where you live, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of marketing at any time. California residents may exercise rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). To exercise any of these rights, contact us using the details above.

Your information is stored on secure systems with access limited to the people who need it to handle your enquiry. Uploaded photographs are stored alongside your enquiry and are never published or used for any other purpose.

This website is not directed to children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us so we can delete it.

We may update this Privacy Policy from time to time. Changes take effect when posted on this page. The “Last updated” date below reflects the most recent revision.

The following information explains our order cancellation, return, delivery, and refund practices. It is provided here for convenience and does not describe how we handle your personal data — for our data-handling practices, see the sections above. Full details are set out in our separate Refund & Return Policy.

• Free cancellation (before scheduling freight): full refund.
• Cancellation after freight is scheduled: deposit and freight costs may apply.
• Return window (delivered, undamaged units): 30 — 120 days from delivery.
• Restocking fee (delivered, undamaged returns): up to 25%.
• Delivery inspection / damage claim window: at delivery, note on receipt.
• Refund processing (USD): 5 — 14 business days after inspection.
• Service fee for ignoring freight/site-access terms: 10%.